help & contact

suspicious profile, misleading event, harassment: use « report » in the app, or email support@2gather.events with the subject [report] and the link to the profile or event. these messages jump ahead of everything else. how reports are handled is described in our terms of use.

are you a brand, a venue, a collective or a media outlet? email support@2gather.events with the subject [partnership] (or [press]), describing what you want to organise. we reply within 2 business days.

think you've found a flaw? email support@2gather.events with the subject [security], before any public disclosure. the scope, the rules and our commitments are detailed on the security page.

access, rectification, export or deletion of your data: email support@2gather.events with the subject [personal data], from the email address of your account. we reply within 30 days, as the law requires. the detail of your rights is in the privacy policy.

how do i join an event?

browse explore or the map, open the event and tap « join ». some events need the host's approval: your request stays pending until they reply.

the event is full, what now?

from the iphone app, join the waitlist: if a spot opens up, you're notified. the waitlist isn't available on the website yet.

how do i cancel my participation?

open the event page and tap « leave event ». cancel as soon as you know you won't make it: your spot is freed up immediately for someone else.

how do paid events work? and refunds?

the price is shown before you join and payment goes through stripe - your card details never pass through our servers. you can request a refund up to 24 hours before the event starts; if the host cancels, you're refunded automatically. for any other situation, email us with the subject [support] and the event link.

how do i contact the host?

every event has its group chat in the iphone app: it's the most direct way to ask a question. no reply before the event? write to us and we'll pass it on.

where are the messages, duos and matching?

in the 2gather app on the app store. the website is for discovering, creating and joining events and managing your profile; messages, duos, matching and waitlists live in the app.

can i create an event from the web?

yes: open create - title, place, date, description and cover photo are required. once published, the event appears immediately on the map and in the app.

how old do you have to be to use 2gather?

18 and over, no exception. minors' accounts are deleted as soon as they are detected or reported.

how do i report an event or a user?

in the app, use « report » on the profile, event or message concerned - you can also block the person. from the web, email us with the subject [report]: these messages are handled first, and every report is read by a person.

how do i delete my account?

from settings on the web, or in the app (profile → settings → delete my account). deletion is immediate and permanent: your data is erased as described in our privacy policy.